FAQs

New! Product Reviews! 

Check out our Item Review Guidelines, and happy reviewing!


  1. When will my package be delivered?
  2. Am I able to track my package online?
  3. Can I change, add, or cancel an order that has been submitted?
  4. I gave the incorrect address. What can I do?
  5. I am not able to use my debit/credit card to make a purchase. What can I do?
  6. Do you offer a paper catalog?
  7. I do not have a credit card or do not purchase over the internet. What are my options?
  8. How do I contact you?
  9. How do I return an item for a refund or an exchange?
  10. I have a new e-mail. How do I change my reminders?
  11. Where do you deliver?
  12. How much does it cost to ship an order internationally?
  13. Is my order tax-deductible?
  14. I received a damaged or incorrect item, or am missing an item. What is my next step?
  15. Some items were not on the packing slip. Will they be coming separately?
  16. How long do out of stock items take to re-stock? Can I back order?
  17. I would like to sell my products on the GreaterGood store. What do I need to do?
  18. I am ordering internationally. Will I pay duties on my order?
  19. How do I know that you are a secure site?
  20. Why do I need to provide my credit card identification number?
  21. Do you have wholesale pricing for bulk orders?
  22. Do you have any local stores in my area?
  23. The size or color I want is missing from the product choices. Can I still order it?
  24. What payment methods do you accept?
  25. Do you collect sales tax?
  26. Do you give out customer information?
  27. How can I contact customer service?
  28. Item Review Guidelines
  29. Your store isn't loading or working correctly.

When will my package be delivered?

Most orders are processed within one to two business days. Once your order ships from us, average delivery time for the standard, domestic ground shipping option is 1 - 2 weeks.

If available for your ordered items and selected, your level of U.S. expedited service will determine delivery timeframes. Once your order has shipped, 3-day service means the service takes three business days to arrive; 2-day service takes two business days, and Next Day delivery means the package will arrive on the next business day after we ship it.

3-day, 2-day, and Next Day delivery are not available to Alaska, Hawaii, or U.S. territories, nor to P.O. boxes or APO boxes.

No Saturday or Sunday deliveries are available. U.S. national holidays are not delivery dates. Express packages will be shipped by UPS. Some rural addresses are not offered expedited service. Please make sure that the ship-to address on your order is correct. Manual address corrections due to errors or P.O. Box numbers will delay your package significantly and/or result in additional shipping charges.

For international orders, packages typically arrive within 2 to 4 weeks of shipping date, depending on Customs handling.

Am I able to track my package online?

At this time, we do not have online tracking capabilities. We hope to add this functionality in the near future. If your delivery is overdue based on the schedule above, please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday 8 AM to 6 PM ET

Can I change, add, or cancel an order that has been submitted?

We are unable to change, cancel, or add to orders once they are processed and authorized by the credit card company. Some of our items come from third-party vendors, and much of the process is automated, so there is little we can do once the order is submitted.

I gave the incorrect address. What can I do?

We are not able to effect changes to an order once it has been processed and authorized. If the order is coming to the billing address, it would need to be forwarded from that address. If the delivery address is incorrect, we can update the address on file and have the order re-sent once the package is returned to our shipping center. We encourage every shopper to double-check all information before submitting the order.

I'm not able to use my debit/credit card to make a purchase. What can I do?

More often than not, this error occurs from incorrectly entered billing information. Please make sure the information your provide matches with that on file with your credit card's financial institution. Please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday 8 AM to 6 PM ET for further information.

Do you offer a paper catalog?

Currently our products are only available via our online stores.

If you are interested in placing a mail order with a check or money order, please see below.

I do not have a credit card or do not purchase over the Internet. What are my options?

If you'd like to order products from the GreaterGood store to benefit one of our websites without using your credit card over the Internet, please follow the instructions below.

All checks received, both U.S. and Canadian, should be made out in U.S. funds. All other countries should send a bank-issued money order made out in U.S. dollars only.

Send the printed Checkout page, along with your payment, to:

GreaterGood store
c/o CharityUSA.com, LLC
One Union Square
600 University Street, Suite 1000
Seattle, WA 98101
USA

How do I contact you?

Please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday 8 AM to 6 PM ET for further information.

How do I return an item for a refund or an exchange?

You may return items for refund or exchange within 45 days of the purchase date.

Send items to:

GreaterGood
11700 48th Ave
Allendale, MI 49401

Be sure to enclose contact information--your name, address and phone number -- in case we need further information to process the exchange or refund if the original packing slip is not available.

For an exchange, please also list the desired item(s).

Please allow 2-3 weeks for the arrival of your order and the processing of your exchange or refund once mailed.

I have a new e-mail address. How do I change my reminders and newsletters?

We are not able to update e-mail subscriptions manually. Please subscribe your new e-mail address as you did the previous address. This is for your privacy and protection. Your old e-mail address will be automatically removed once an e-mail reminder or newsletter "bounces", or you may unsubscribe using the link at the bottom of any e-mail you receive from us.

Where do you deliver?

We ship to all U.S. locations (including AK, HI, Puerto Rico, and APO/FPO destinations). We also offer international shipping on most products - look for "International Shipping Available" on the product page. We ship to many but not all countries. When entering your ship-to address during checkout, select a country from the drop-down list. For our customers in the U.S. Territories, please select "U.S." as the country and your territory abbreviation from the state drop-down list.

How much does it cost to ship an order internationally?

The cost to ship to internationally is determined by our website at the time of purchase. You will be given your shipping totals before you are required to complete your order. Any applicable taxes or duties are not included. We would like to provide possible import and duty cost, but as these cost differ from location to location, and are constantly changing, we are not able to. All costs quoted in U.S. dollars.

Is my order tax-deductible in the U.S.?

Only direct donations to GreaterGood.org via a Gift That Gives MoreTM qualify for a tax deduction under current U.S. regulations. Upon purchase, you will be sent an e-mailed receipt for your taxes.

I received a damaged or incorrect item or am missing an item(s). What is my next step?

Please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday 8 AM to 6 PM ET for further information.

Some products were not on my packing slip. Will they be coming separately?

Some items we offer ship separately from another vendor. Any product listed on your packing slip should be in your package. Please let us know if a listed product on your packing slip is not received.

How long do out of stock products take to get back in stock? Can I place a back order?

Products that are out of stock are typically available again within 3-5 weeks of selling out. We suggest checking back periodically on the site to find the product. At this time, we do not have a way to process back orders for products that are sold out.

I would like to sell my products at the GreaterGood store. What do I need to do?

GreaterGood welcomes product submissions for review by our buying team. Please send a letter describing your company and collection along with a product sample and pricing to:

GreaterGood store
c/o CharityUSA.com, LLC
One Union Square
600 University Street, Suite 1000
Seattle, WA 98101
USA
Attn: J. Cornillez

Please note that product samples will not be returned, nor do we pay for samples.

Product submissions do not imply or guarantee an intent to purchase submitted products. Due to the volume of product submissions, we are not able to acknowledge receipt of every product.

I am ordering from outside the U.S. Will I pay duties on my order?

Additional charges (sales tax and duties, for example) may apply on some orders to some countries. These charges are determined by the import and customs regulations of the destination country. Consequently, these charges will not be included in your total at checkout.

How do I know that you are a secure site?

We have multiple ways of protecting you, our customer. Please see our Security page for details.

Why do I need to provide my credit card identification number?

We require this information since it is becoming a standard for security purposes. This additional card code is a security measure added to the credit card specifically to ensure that the person making the order has the actual card in his or her possession.

Do you have wholesale pricing for bulk orders?

For large quantities of the same item we may be able to offer an additional discount. Please contact us at either customerservice@greatergood.com, or at 1-888-355-4321 between 8 AM and 6 PM ET Monday through Friday.

Do you have local stores in my area?

A small number of our products are sold in the Mall of America in Bloomington, Minnesota.

The size or color I want is missing from the product choices. Can I still order it?

If you encounter this, the size or color is temporarily out of stock. Normal re-stock times are 3-5 weeks.

What payment methods do you accept?

We accept VISA, MasterCard, Discover, and American Express credit cards, as well as bank debit cards that can process charges without a PIN number. We offer PayPal as well. Mail orders may be submitted using any of the payment methods noted above, as well as personal check or money order payable in U.S. dollars.

Do you collect sales tax?

Our stores collect and pay sales tax in some states as required by law. If sales tax is applicable to your order it will be calculated and shown during check-out.

Do you share customer information?

CharityUSA may provide your personal information to third parties that provide services to help us with our business activities such as shipping your order or a payment processor to bill you for goods and services. These third party service providers do not retain, share, store, or otherwise use your personal information for any other purpose other than to provide services to us, and are prohibited from marketing to you.

We reserve the right to disclose your personal information as required by law, such as to comply with a subpoena or similar legal process, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. If CharityUSA is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our sites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

How can I contact customer service?

To contact our customer service department by phone from within the U.S. and Canada, you may call us toll-free at 1-888-355-4321. To contact us from outside the U.S. and Canada, please call (206) 268-5401. Our hours of operation are Monday through Friday from 8 am to 6 pm Eastern Time (ET).

You may also contact us via e-mail at customerservice@greatergood.com, or by mail at:

GreaterGood Stores
One Union Square
600 University St., Suite 1000
Seattle, WA 98101
USA

Item Review Guidelines

If you have questions or comments about a product that are not a review, please contact us.

Review Creation Guidelines
Our customers want to know what you think! We encourage you to share your reviews of our products -- both favorable and unfavorable.

Who can create a product review?
If you have either personally purchased an item from us or received it as a gift, we'd love to hear your review of that item.

You must be over 13 in order to submit product reviews.

What makes a good product review?
A well-written, helpful product review is brief (between 20 and 300) words, but detailed and specific. Other customers will want to know why you like or dislike the product.

It is also helpful to include if the item was a "freebie", or when you bought the product. Quality can change over time and between shipments of a product, especially for handmade, fair trade items.

Focus on the features of a product and your direct experience with the product.

We will only publish one review of a product for each customer, although you are free to edit that review as many times as you like.

Finally - have fun! The most read and often most helpful reviews are the ones written with good humor--even if you don't have something nice to say.

Will you remove a negative review?
We do not remove reviews because they are critical. However, we will remove reviews that do not follow our guidelines.

We reserve the right to remove reviews that include any of the following:

Objectionable material:

Promotional content:

Inappropriate content:

Off-topic information:

Thank you for taking the time to share your thoughts and experiences with our products -- we appreciate it!

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