Severely Matted and Traumatized Dog Goes From Hiding in a Crate to Curling Up in Her New Family’s Bed
Guest Contributor
Recovery, trust and second chances are at the heart of Joon’s story. This small Maltese-mix, once abandoned in a cardboard box and left in rough condition, is now a beloved family member thriving in her new home. Her journey through recovery and rehabilitation shows how compassionate care can transform the life of a vulnerable animal and bring healing to the humans who adopt them. For anyone interested in dog adoption stories or what happens behind the scenes in animal rehabilitation, Joon’s path offers a powerful glimpse into that world.
Joon’s new life began in a painful way. On April 11, 2026, she was found inside a cardboard box on a street curb in Queens. NYPD officers investigated the situation but ultimately closed the case without an arrest. They brought Joon to the ASPCA Animal Hospital, where she was examined by forensic veterinarian Dr. Alison Liu. The description of Joon at intake was heartbreaking. She was not physically injured in a way that required emergency surgery, but she was severely matted and filthy. Her coat was so soiled that her skin was inflamed from prolonged contact with urine and feces, particularly on her hind end. She was underweight and described as somewhat fearful, a dog whose emotional state seemed to reflect the hardship she had faced.

ASPCA
To provide immediate relief, staff sedated Joon so they could safely clip away her matted fur, bathe her and treat her irritated skin. Because she had been underfed, she was placed on a gradual refeeding plan so her digestive system could adjust carefully to appropriate nutrition. Her medical needs were only part of the puzzle. Her anxiety and fear suggested that she needed more than standard shelter housing. For that reason, she was moved to the ASPCA Recovery & Rehabilitation Center in Pawling, New York, a facility tailored to animals who require structured behavioral and emotional support in a calmer, low-stress setting.
At the Recovery & Rehabilitation Center, Joon initially retreated from the world around her. Staff placed a crate inside her larger living space so she could have a safe, smaller den-like area to hide. A care and enrichment technician, Kelly Lewis, recalls that Joon was shut down and traumatized in those early days. Joon had to be carried outside, too afraid or uncertain to walk out on her own. Yet, as often happens when frightened animals are given patient care, small moments of progress began to appear.

ASPCA
Within days of arriving, Joon started to enjoy being outside. Kelly recalls that once she felt safe enough, Joon would get the zoomies and delight in sniffing the grass. Those energetic bursts were signs that her stress was slowly easing. Using treats, gentle handling and consistent routines, Kelly worked patiently to earn Joon’s trust. This partnership grew over several weeks. Joon began spending her days in Kelly’s office suite and started to accept a small number of other staff members as well. According to Kelly, Joon bonded very strongly with her in particular and wanted little to do with others at first. Joon would rush to the front of her door, spinning in circles when Kelly arrived. Kelly’s approach was grounded in empathy and careful observation, always considering what would make Joon most comfortable in the moment.
Over time, Joon’s behavior changed in visible ways. By the end of her stay, she had gained weight and become more accepting of physical affection. She grew accustomed to curling up in Kelly’s lap and seemed to find comfort there. Still, her caregivers remained mindful of her history and fear of touch. To help her feel more secure, they left her collar and harness on during the day to reduce the number of times they had to be put on and taken off, removing them only at night. Kelly reflected that Joon essentially needed to learn how to be a dog, to understand that human touch could be safe and that the world outside her crate could offer good experiences. Seeing that rehabilitation process unfold was described as a tremendous feeling, one that Kelly expected would stay with her forever.

ASPCA
As Joon grew more confident, the next step was to find a permanent home. In Queens, Christina C. was grieving the recent, unexpected loss of her 10-year-old Bichon/Poodle mix, Benji. Friends reassured her that she would eventually open her heart to another dog, but she chose to wait until she truly felt ready. When she began browsing online, she specifically wanted to adopt rather than buy a puppy, knowing that shelters are consistently filled with dogs in need of homes. While exploring the ASPCA website, Christina came across Joon’s profile and immediately felt a pull toward her, even believing that others would surely be eager to adopt this small dog.
Christina decided to submit her information to express interest, not entirely expecting to be matched. When the ASPCA invited her to meet Joon in Pawling, she made the drive from Queens. She described hearing a quiet inner voice suggesting that Joon might help heal her heart. She also sensed that if she met Joon, she would not want to leave without her. That intuitive feeling turned out to be accurate.
Joon surprised the staff during the first meeting with her potential adopter. When Christina arrived, Joon bolted toward her, behavior that staff explained was not typical for the usually cautious dog. Kelly believes that Joon’s five weeks of recovery and behavioral support at the Recovery & Rehabilitation Center laid essential groundwork for this moment. Joon displayed the same positive, contented behaviors with Christina that she had begun showing to the staff she trusted. That continuity was a strong sign that Joon would be able to carry her progress into a home environment and live a fulfilled life.
Settling in with Christina’s family, Joon continued to blossom. Christina shared that Joon had quickly grown comfortable claiming space on her lap, in her arms and even in her bed. At one point, she described writing while Joon was nestled into the blankets beside her. Joon also gained two canine housemates, Sugar and Rocky, and now enjoys life in Queens surrounded by both human and animal companionship. When Christina goes to work, her mother spends time with Joon, and the dog has access to a backyard where she can play during the day.
Christina characterizes Joon as having a great spirit and says she knew she would fall in love with her as soon as she saw her. She now considers adopting Joon to be the best decision she has ever made. From the curbside cardboard box to the safety of a family home, Joon’s experience illustrates how coordinated veterinary care, behavioral rehabilitation and thoughtful dog adoption can change a life. It also reflects a quieter truth that many adopters recognize. In giving a vulnerable animal a second chance, people often find their own hearts healing too, piece by piece, as trust grows on both sides of the leash. Read more at https://www.aspca.org/news/recovery-rehabilitation-and-new-beginning-joon